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Support still active?

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bholdt View Drop Down
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    Posted: 01 Jun 20 at 8:04AM

I have stumbled on a few questions and errors whilst evaluating QuickPDF (especially with regards to the Mac version). I have hit the support team up a few times, but unfortunately I never receive any responses.

Is the product still actively being supported?
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Ingo View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ingo Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jun 20 at 7:05PM
Hi bholdt,

Hi,

where did you ask?
This is the officialcontact page for support:
https://www.debenu.com/support/contact/
Here you can describe your issue to Debenu (but Debenu is migrated into Foxit):
http://www.debenu.com/support/issue-report/
So it's better to initiate a Foxit-Ticket here:
https://tickets.foxitsoftware.com/create.php

Cheers and welcome here,
Ingo

Cheers,
Ingo

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bholdt View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bholdt Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jun 20 at 11:21PM
Thanks Ingo. Firstly, thanks for all the work you do here on this forum. I have had numerous questions that you have answered here already. It's appreciated!

Yes, I raised a report and ticket on all those pages.

I never got a response to my tickets, but I did manage to get a response eventually by replying directly to trial e-mail I received.


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rweetch View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rweetch Quote  Post ReplyReply Direct Link To This Post Posted: 05 Jun 20 at 6:24PM
I emailed Sales and haven't received a response.
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Ingo View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Ingo Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jun 20 at 6:54PM
Hi hboldt,

if you send me an email i can tell you the story of QuickPDF so far... ;-)

Cheers,
Ingo

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