I need help - I can help - Support still active?

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Support still active?

Printed From: Debenu Quick PDF Library - PDF SDK Community Forum
Category: For Users of the Library
Forum Name: I need help - I can help
Forum Description: Problems and solutions while programming with the Debenu Quick PDF Library and Debenu PDF Viewer SDK
URL: http://www.quickpdf.org/forum/forum_posts.asp?TID=3818
Printed Date: 19 Apr 24 at 6:23AM
Software Version: Web Wiz Forums 11.01 - http://www.webwizforums.com

Topic: Support still active?

Posted By: bholdt
Subject: Support still active?
Date Posted: 01 Jun 20 at 8:04AM

I have stumbled on a few questions and errors whilst evaluating QuickPDF (especially with regards to the Mac version). I have hit the support team up a few times, but unfortunately I never receive any responses.

Is the product still actively being supported?

Replies:

Posted By: Ingo
Date Posted: 02 Jun 20 at 7:05PM

Hi bholdt,

Hi,

where did you ask?
This is the officialcontact page for support:
https://www.debenu.com/support/contact/
Here you can describe your issue to Debenu (but Debenu is migrated into Foxit):
http://www.debenu.com/support/issue-report/
So it's better to initiate a Foxit-Ticket here:
https://tickets.foxitsoftware.com/create.php

Cheers and welcome here,
Ingo

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Cheers,
Ingo

Posted By: bholdt
Date Posted: 02 Jun 20 at 11:21PM

Thanks Ingo. Firstly, thanks for all the work you do here on this forum. I have had numerous questions that you have answered here already. It's appreciated!

Yes, I raised a report and ticket on all those pages.

I never got a response to my tickets, but I did manage to get a response eventually by replying directly to trial e-mail I received.

Posted By: rweetch
Date Posted: 05 Jun 20 at 6:24PM

I emailed Sales and haven't received a response.

Posted By: Ingo
Date Posted: 06 Jun 20 at 6:54PM

Hi hboldt,

if you send me an email i can tell you the story of QuickPDF so far... ;-)

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Cheers,
Ingo