error letters moved

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Hello,
We have done a upgrade of the server, from Windows Server 2008 R2 Standar to Windows Server 2019 and we have started having problems printing some PDFs. Some letters are printed moved.

I attached two images. The first one is how is printted and the second one is how it is if we opened with pdf reader.

I don't know what's going wrong now.

Thanks

wrong:

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
izubal Members Profile Find Members Posts Beginner Joined: 28 Mar 22 Location: Spain Status: Offline Points: 5	Post Options Post Reply Quote izubal Report Post Thanks(0) Quote Reply Topic: error letters moved Posted: 28 Mar 22 at 3:37PM
	Hello, We have done a upgrade of the server, from Windows Server 2008 R2 Standar to Windows Server 2019 and we have started having problems printing some PDFs. Some letters are printed moved. I attached two images. The first one is how is printted and the second one is how it is if we opened with pdf reader. I don't know what's going wrong now. Thanks wrong:

izubal Members Profile Find Members Posts Beginner Joined: 28 Mar 22 Location: Spain Status: Offline Points: 5	Post Options Post Reply Quote izubal Report Post Thanks(0) Quote Reply Posted: 28 Mar 22 at 3:41PM
	The pdf's are generated by other supplier. The code I use to print is: MiPDF := TQuickPDF.Create; try MiPDF.LoadFromFile(sFichero, ''); RespImp := MiPDF.PrintDocument(sImpresora, 1, 9999, MiPDF.PrintOptions(1, 0, 'Agencia PDF: ' + ExtractFileName(sFichero))); thanks

Ingo Members Profile Find Members Posts Moderator Group Joined: 29 Oct 05 Status: Offline Points: 3524	Post Options Post Reply Quote Ingo Report Post Thanks(0) Quote Reply Posted: 28 Mar 22 at 4:25PM
	Hi Izu, is the printer Impresora in the new system identically defined as in the old system? ...or is it missing in the new system? Cheers and welcome here, Ingo
	Cheers, Ingo

izubal Members Profile Find Members Posts Beginner Joined: 28 Mar 22 Location: Spain Status: Offline Points: 5	Post Options Post Reply Quote izubal Report Post Thanks(0) Quote Reply Posted: 28 Mar 22 at 4:28PM
	Hi Ingo, The printers have been identically configured. The other PDFs are well printed but this one is printed with the letters moved. Thanks!

Ingo Members Profile Find Members Posts Moderator Group Joined: 29 Oct 05 Status: Offline Points: 3524	Post Options Post Reply Quote Ingo Report Post Thanks(0) Quote Reply Posted: 28 Mar 22 at 4:38PM
	What!? You're asking in case of a single one pdf? All is fine and this single one not? We don't use the look into a glass bowl and i'm pretty sure the solution will come if you've forgotten the problem... by the way... and never while you're searching for it ;-) There are few functions to "heal" some probs in a pdf: TransformFile NormalizePage CombineContentStreams BalanceContentStream Perhpas this can help without knowing the problem ;-)
	Cheers, Ingo

izubal Members Profile Find Members Posts Beginner Joined: 28 Mar 22 Location: Spain Status: Offline Points: 5	Post Options Post Reply Quote izubal Report Post Thanks(0) Quote Reply Posted: 28 Mar 22 at 4:44PM
	Hi Ingo, Maybe i haven't explain it very well (my english...) The customer have different pdf templates and the rest one are printed correctly but this one not. In this one (in this template) the letters are moved. Maybe is a problem of font, but we have installed the ones that are used in this template. I will look what the functions you have told me. Thanks