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How do I get a trial licence key |
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mlegge 
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Joined: 16 Sep 19 Status: Offline Points: 17 |
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 Topic: How do I get a trial licence keyPosted: 16 Sep 19 at 8:41PM |
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How do I get a licence key so I can try this out?
I downloaded 1613 for Windows but I cannot find the trial licence key. There was no setup or exe and the the TRIAL_LICENCE txt file was nowhere to be found in the zip file the download link took me to.
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Ingo
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Joined: 29 Oct 05 Status: Offline Points: 3524 |
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Posted: 16 Sep 19 at 10:12PM |
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Hi Melvin,
from where you've done the download? This should be the right place: https://www.debenu.com/products/development/debenu-pdf-library/trial/ Cheers and welcome here, Ingo |
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Cheers,
Ingo |
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mlegge
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Posted: 17 Sep 19 at 1:14PM |
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That is where I downloaded it. I filled in the form, I was emailed a link and followed the link in the email.
Unfortunate that there is no licence key. Already blew an afternoon trying to get this working :(
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mlegge
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Posted: 17 Sep 19 at 1:27PM |
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I downloaded the version for Mac and this one does have a key (seems they forgot it in the Windows download) however the Mac key doesn't unlock the Windows DLL...
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mlegge
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Posted: 17 Sep 19 at 1:50PM |
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The downloads for all versions but Windows have the key, but they all fail to unlock the DLL. The trial licence says the key is valid until June 2019. Expired already?
Edited by mlegge - 17 Sep 19 at 2:23PM |
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Ingo
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Posted: 17 Sep 19 at 5:38PM |
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please show your relevant code snippet.
Perhaps you're doing something wrong? What is LastErrorCode telling you after Loading a file? |
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Cheers,
Ingo |
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mlegge
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Posted: 17 Sep 19 at 5:59PM |
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Thanks for your reply Ingo. We had been using version 8.x of the QuickPDF DLL and I downloaded v16.13. I simply replaced the instance of QuickPDFDLL0811 QP; with the new DebenuPDFLibraryDLL1613 QP;
I added the DebenuPDFLibraryDLL1613.cpp to my project, copied the DebenuPDFLibraryDLL1613 dll into my project directory and replaced the UnLockDll string with the trial version key I extracted from the MAC download: bool unlocked = QP.UnlockKey(L"xxxxxxxxxxxxxxxxxxxxxxxxxxx") The code worked with the 8.11 DLL using our commercial key but fails to Unlock with the 1613 DLL using the trial key. If I step through the code in the debugger I can see that the DLL loads, all the entry points for the DLL methods are found and returned properly but then the Unlock fails. Windows &, Borland C++ Builder 6
Edited by mlegge - 17 Sep 19 at 6:54PM |
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Ingo
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Posted: 17 Sep 19 at 10:29PM |
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again: You should try the function LastErrorCode directly after the Unlock.
If this doesn't give you new ideas you should ask the technical support. Perhaps the trial key for MAC is different to the one for Windows? https://www.debenu.com/support/contact/ |
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Cheers,
Ingo |
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mlegge
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Posted: 18 Sep 19 at 4:14PM |
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Again, thanks for your reply. LastErrorCode returns 0
I did contact support before I even posted to this forum but no reply in two days. At this point I do not see a way forward. Seems they dropped the ball on the Windows release of 1613. Anyway, thanks for responding Mel
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Ingo
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Posted: 18 Sep 19 at 7:10PM |
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What means "dropped the ball"?
Today version 17.11 is released. BTW: This here is a user/user-forum. If here isn't a user reading who has made the same problems you'll never get an answer here - so again: Try the official link for technical probs. Edited by Ingo - 18 Sep 19 at 7:14PM |
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Cheers,
Ingo |
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mlegge
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Posted: 18 Sep 19 at 7:16PM |
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Thanks Ingo
As I said, I tried the official channels (support and sales) but zero response (still). I was hoping someone on here had run into the same issue. Apparently not, since you are the only one that has responded. Maybe I will try v17 to see if I have any better luck.
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mlegge
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Posted: 19 Sep 19 at 2:11PM |
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Update:Support got back to me this morning with a trial key for v17. All good now.
Thanks for your replies. Mel
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danglez83
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Posted: 01 Oct 19 at 1:58PM |
Congratulations! This company never replies; been waiting on a support request for LITERALLY 3 years. We actually gave up and decided to see if the latest version included a fix, but we have been waiting for a trial license key for 6 days - can't get a response out of them! What a joke.
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mlegge wrote: