I need help - I can help - Debenu/Foxit

Debenu/Foxit - QuickPDF version 16

Printed From: Debenu Quick PDF Library - PDF SDK Community Forum
Category: For Users of the Library
Forum Name: I need help - I can help
Forum Description: Problems and solutions while programming with the Debenu Quick PDF Library and Debenu PDF Viewer SDK
URL: http://www.quickpdf.org/forum/forum_posts.asp?TID=3621
Printed Date: 03 May 24 at 12:11PM
Software Version: Web Wiz Forums 11.01 - http://www.webwizforums.com

Topic: Debenu/Foxit - QuickPDF version 16

Posted By: HNRSoftware
Subject: Debenu/Foxit - QuickPDF version 16
Date Posted: 21 Oct 18 at 2:21PM

I have no idea if this forum is an appropriate avenue, but I am mightily puzzled. Ever since the Foxit/Debenu merger, I get the feeling that QuickPDF is on its way out. I really like QuickPDF, but it is getting more and more difficult to love. In September, I received a license key for version 16, but there was no download link that I could locate, and customer service did not respond to my query. This morning I tried again, and I get this Catch-22. To download version 16, one must fill out a web form requesting it (??), even though they sent out my license key. The web form has perfectly reasonable fields to fill in, but both FireFox and Chrome choke on accepting a perfectly valid email address.

My question is: "Is QuickPDF still a real product?", or was it purchased to funnel customers to other Foxit products.

Follow-on question - If it is "real", why do I have to dig through my old bookmarks to get to this forum? This has always been a useful place to learn and share about QuickPDF.

Howard

Replies:

Posted By: Ingo
Date Posted: 21 Oct 18 at 3:12PM

Hi Howard,

okay... perhaps the support isn't as good as it was years before but using the latest version for registered users (with a license key) is as easy as it was before:
Fill out the form (this gives the team more overview where's the library):
https://www.debenu.com/products/development/debenu-pdf-library/trial/
and then download the latest version and use it with your license key.
In your case i don't see a real problem (but there are other problems... that's true).

-------------
Cheers,
Ingo

Posted By: HNRSoftware
Date Posted: 21 Oct 18 at 3:39PM

Cheers back Ingo, but note the Catch-22. For this reply, I decided to try Internet Explorer as well, and this actually allows me to enter an email address, so that part is OK.

OK, so now I have requested a "trial version", with not even the slightest hint that the trial version is precisely the release version, but time-limited unless a license key is entered. It seems to me that the download request form should say "Download version 16", rather than "Download Trial version", and have a footnote about the time-limit.

I don't know about your memory, but I only upgrade QuickPDF every year or two, so I do not have the procedure quirks at my fingertips - I rely on clear instructions. The email sending me my license key did give me a link to the download request form, but that just talks about trial versions. A search of my emails shows me that for version 15, I did get a direct link to a download exe along with the license key.

I'm not exactly complaining about Foxit support, but by using this forum, I got a reply back in less than an hour, whereas I get an automatic reply from Foxit Customer Service with no indication of what I might expect next.

thanks - Howard

Posted By: HNRSoftware
Date Posted: 21 Oct 18 at 4:38PM

I did get my download response quickly, so I'm all happy again. Now to see what new fun I can have... Howard