I need help - I can help - unreadable pdfs

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unreadable pdfs

Printed From: Debenu Quick PDF Library - PDF SDK Community Forum
Category: For Users of the Library
Forum Name: I need help - I can help
Forum Description: Problems and solutions while programming with the Debenu Quick PDF Library and Debenu PDF Viewer SDK
URL: http://www.quickpdf.org/forum/forum_posts.asp?TID=3260
Printed Date: 05 May 24 at 7:22PM
Software Version: Web Wiz Forums 11.01 - http://www.webwizforums.com

Topic: unreadable pdfs

Posted By: catchthefloaty
Subject: unreadable pdfs
Date Posted: 05 Feb 16 at 3:02AM

okay so the program we have uses quick pdf 7.26 (paid).

for the most part we dont have any issues. but occasionally a customer who uses our program reports pdfs coming out unreadable and blank. strangely. if that pdf is sent to somebody who doesnt have the problem.... and they "save it" in adobe or another pdf reader... it fixes whatever the problem is.

was this a known issue that was fixed in later versions ? i cant reproduce it at my workstations at all.

Replies:

Posted By: Ingo
Date Posted: 05 Feb 16 at 1:53PM

Hi,

you'll get problems more and more.
The lib-version starting from 10.xx supports higher encryption standards
and unicode handling is better.
I think the described issue will be an issue of older versions processing newer pdf-documents ;-)
You should move to a new version of the lib.

Cheers and welcome here,

-------------
Cheers,
Ingo

Posted By: catchthefloaty
Date Posted: 06 Feb 16 at 3:50AM

any reason that it only occurs on a subset of machines? should be a repeatable bug.

Posted By: catchthefloaty
Date Posted: 06 Feb 16 at 4:01AM

it should be noted that the pdfs made by our program come from the same files. so the only thing that changes is the machine its on.