Font is wider through windows service application

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Hello,

we use QuickPDF ver 8.13.
when our program is run through window application on OS Windows Server 2008 R2 x64 the text is displayed correcly and font size is acceptable. 
but once the program is run through windows service application on OS Windows Server 2008 R2 x64 the font size displayed is wider.
the font we use is Arial Narrow but this font is not installed on this PC
what could be a reason for such behavior? 

Thanks

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hmofaz@pentagon2000. Members Profile Find Members Posts Beginner Joined: 04 Oct 10 Status: Offline Points: 15	Post Options Post Reply Quote hmofaz@pentagon2000. Report Post Thanks(0) Quote Reply Topic: Font is wider through windows service application Posted: 31 Jan 13 at 4:32PM
	Hello, we use QuickPDF ver 8.13. when our program is run through window application on OS Windows Server 2008 R2 x64 the text is displayed correcly and font size is acceptable. but once the program is run through windows service application on OS Windows Server 2008 R2 x64 the font size displayed is wider. the font we use is Arial Narrow but this font is not installed on this PC what could be a reason for such behavior? Thanks

Wheeley Members Profile Find Members Posts Senior Member Joined: 30 Oct 05 Location: United States Status: Offline Points: 146	Post Options Post Reply Quote Wheeley Report Post Thanks(0) Quote Reply Posted: 01 Feb 13 at 2:02AM
	If you are using a font in a PDF that is not on the computer, than a substitute font is used, usually one from the same family. The one exception is if the font is embedded in the PDF itself. They it should display correctly. So if you are the one creating the PDF, embed the fonts in the PDF to keep this from happening.

hmofaz@pentagon2000. Members Profile Find Members Posts Beginner Joined: 04 Oct 10 Status: Offline Points: 15	Post Options Post Reply Quote hmofaz@pentagon2000. Report Post Thanks(0) Quote Reply Posted: 04 Feb 13 at 1:55PM
	Hello, Can you explain why is the font difference between Windows Application and Windows Service Application? Thanks

Ingo Members Profile Find Members Posts Moderator Group Joined: 29 Oct 05 Status: Offline Points: 3524	Post Options Post Reply Quote Ingo Report Post Thanks(0) Quote Reply Posted: 04 Feb 13 at 8:48PM
	You wrote that the font is not installed on the local pc. And that's the explanation for this behavior. You can embed the used fonts inside the pdf and it will be displayed on all machines in the same way. If not then the pdf-reader take a look on the local machine what kind of fonts are there. If the used font isn't installed on the local machine then the reader tries to use similar font data and this will never be exactly the same. Cheers, Ingo

hmofaz@pentagon2000. Members Profile Find Members Posts Beginner Joined: 04 Oct 10 Status: Offline Points: 15	Post Options Post Reply Quote hmofaz@pentagon2000. Report Post Thanks(0) Quote Reply Posted: 06 Feb 13 at 3:15PM
	Hello, Is there an option in QuickPDF API to set "Arial Narrow" font(which will be attached to execution file) to QuickPdf object. and QuickPDF will display this font regardless font is installed or not on pc? Thanks in advance

Ingo Members Profile Find Members Posts Moderator Group Joined: 29 Oct 05 Status: Offline Points: 3524	Post Options Post Reply Quote Ingo Report Post Thanks(0) Quote Reply Posted: 06 Feb 13 at 9:05PM
	Yes. There's an embed-functionality in QuickPDF to put the used font to the pdf. Then it doesn't matter if the font is additionally installed on the pc or not. Cheers, Ingo

hmofaz@pentagon2000. Members Profile Find Members Posts Beginner Joined: 04 Oct 10 Status: Offline Points: 15	Post Options Post Reply Quote hmofaz@pentagon2000. Report Post Thanks(0) Quote Reply Posted: 10 Jul 13 at 4:20PM
	Hello, We installed "Arial Narrow" font on Windows Server 2008 R2 x64 PC. But while rinning program through windows SERVICE application the font size is displayed wider, like font is not installed. Please advise. p.s. If you cannot recreate this behaivor I'll send the small test programs for Windows Appplication and Windows Service Application

Wheeley Members Profile Find Members Posts Senior Member Joined: 30 Oct 05 Location: United States Status: Offline Points: 146	Post Options Post Reply Quote Wheeley Report Post Thanks(0) Quote Reply Posted: 10 Jul 13 at 9:10PM
	If I remember correctly, fonts are installed by user on a Windows machine. So each user can have a different set of fonts available to them. So you need to check what authority the Windows Service runs under. If you are using "Local System Account", then change the service to use the specific user you installed the font under. Wheeley

striker69 Members Profile Find Members Posts Beginner Joined: 15 Apr 14 Location: Canada Status: Offline Points: 2	Post Options Post Reply Quote striker69 Report Post Thanks(0) Quote Reply Posted: 15 Apr 14 at 1:30PM
	This post is getting old, however, I have the same problem and wondered if you found a solution to this. Running the process from the user in command line, everything works fine. Doing the same thing but from a Windows Service and the fonts are bad. Thanks for any hints.

Wheeley Members Profile Find Members Posts Senior Member Joined: 30 Oct 05 Location: United States Status: Offline Points: 146	Post Options Post Reply Quote Wheeley Report Post Thanks(0) Quote Reply Posted: 15 Apr 14 at 10:13PM
	Look at my previous post. What is the "Log On" setup for the service you are using? Fonts are user based. So each user on a computer can have a different set of fonts available to them. So your service needs to be setup to "Log On" with a user that has the fonts you want to use. Using "Local System" account does not help. "Local System" account is a special user on your computer which does not allow you to easily add user specific settings to it like fonts and printers. You need to use an actual user as the Log On user. Then your service will get access to the fonts for the user and most likely produce the correct PDF. Wheeley

striker69 Members Profile Find Members Posts Beginner Joined: 15 Apr 14 Location: Canada Status: Offline Points: 2	Post Options Post Reply Quote striker69 Report Post Thanks(0) Quote Reply Posted: 16 Apr 14 at 12:06AM
	The service runs using the same user as the one logged. The fonts are bad. Anything I can try? Thanks